Privacy Policy
BACKGROUND
The Montcalm Hotel (London) Limited understands that your privacy is important to you, and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, https://lillibyakirabacklondon.com (“Our Site”), and will only collect and use personal data in the ways described here — and in a manner consistent with our obligations and your rights under the law. Please read this Privacy Policy carefully and ensure that you understand it. You will be required to read and accept this Privacy Policy when creating an Account, using Our Site or accessing any of our services. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
1. Definitions and Interpretation
In this Policy, the following terms shall have the following meanings:
“Account”
means an account required to access and/or use certain areas and features of Our Site;
“Cookie”
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Section 13;
“Cookie Law”
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
“personal data”
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in EU Regulation 2016/679 — the General Data Protection Regulation (“GDPR”); and
“We / Us / Our”
means Montcalm Hotel (London) Limited, a limited company registered in England under company number 1895614, whose registered address is 27 Devonshire Terrace, London W2 3DP, and whose main trading address is 2 Wallenberg Place, London W1H 7TN.
2. Information About Us
2.1 Our Site is owned and operated by Montcalm Hotel (London) Limited, a limited company registered in England under company number 1895614, whose registered address is 27 Devonshire Terrace, London W2 3DP, and whose main trading address is 2 Wallenberg Place, London W1H 7TN.
2.2 Our VAT number is 417 7206 58.
3. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site, making a reservation to dine with us either directly or through our reservation partners, subscribing to our newsletters and marketing communications, purchasing gift vouchers (where applicable), and visiting our restaurant.
Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites. We recommend that you review the privacy policies of any such websites before providing any personal data to them.
4. Your Rights
4.1 As a data subject, you have the following rights under the UK GDPR, which this Policy and Our use of personal data have been designed to uphold:
- 4.1.1 The right to be informed about Our collection and use of your personal data;
- 4.1.2 The right of access to the personal data We hold about you (see Section 12);
- 4.1.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in Section 14);
- 4.1.4 The right to erasure (also known as the “right to be forgotten”) – the right to ask Us to delete any personal data We hold about you, subject to any legal obligations requiring Us to retain certain information;
- 4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;
- 4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- 4.1.7 The right to object to Us using your personal data for particular purposes; and
- 4.1.8 Rights relating to automated decision-making and profiling, where applicable.
4.3 For further information about your rights, please contact the Information Commissioner’s Office (ICO).
4.4 We will respond to all legitimate requests relating to your personal data in accordance with applicable data protection laws and within the timeframes prescribed by those laws.
5. What Data Do We Collect?
Depending upon your use of Our Site and services, We may collect some or all of the following personal and non-personal data (please also see Section 13 on Our use of Cookies and similar technologies):
5.1 Name;
5.2 Contact information, including email addresses and telephone numbers;
5.3 Reservation information, including booking dates, times, party size, special requests, dietary requirements and accessibility requirements;
5.4 Marketing and communication preferences;
5.5 Postcode and other location information where voluntarily provided;
5.6 IP address;
5.7 Web browser type and version;
5.8 Operating system; and
5.9 Information regarding your use of Our Site, including a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.
6. How Do We Use Your Data?
6.1 All personal data is processed and stored securely and for no longer than is necessary in light of the purpose(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the UK GDPR at all times. For more details on security, please see Section 7.
6.2 Our use of your personal data will always have a lawful basis, either because it is necessary for the performance of a contract with you, because you have consented to Our use of your personal data, or because it is in Our legitimate interests. Specifically, We may use your personal data for the following purposes:
- 6.2.1 Processing and managing restaurant reservations and enquiries;
- 6.2.2 Providing Our services to you and fulfilling Our contractual obligations;
- 6.2.3 Personalising and improving your experience with Our restaurant and Our Site;
- 6.2.4 Recording and managing dietary requirements, accessibility requirements and other special requests where provided by you;
- 6.2.5 Responding to emails, telephone enquiries and other communications from you;
- 6.2.6 Sending marketing communications, newsletters and promotional offers where you have opted to receive them. You may unsubscribe at any time by following the instructions contained in any such communication or by contacting Us directly;
- 6.2.7 Conducting market research and analysing customer feedback;
- 6.2.8 Analysing the use of Our Site in order to improve its functionality, content and user experience; and
- 6.2.9 Maintaining internal records and complying with legal and regulatory obligations.
6.3 With your consent and/or where permitted by law, We may use your personal data for marketing purposes, which may include contacting you by email with information, news, events and offers relating to Our restaurant and services. We will not send you unsolicited marketing communications and will comply with Our obligations under the UK GDPR and the Privacy and Electronic Communications Regulations 2003.
6.4 Our Site may contain content, features or links provided by third parties. Such third parties may use Cookies or similar technologies as described in Section 13. We do not control the activities of these third parties or the information they collect. We recommend that you review their privacy policies before interacting with their content or services.
6.5 You have the right to withdraw your consent to Our use of your personal data at any time where We rely on consent as the lawful basis for processing. You may also request the deletion of your personal data, subject to any legal obligations requiring Us to retain certain information.
7. How and Where Do We Store Your Data?
7.1 We will retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
7.2 We take appropriate steps to ensure that any personal data transferred outside the United Kingdom or European Economic Area is protected by suitable safeguards and in accordance with applicable data protection laws.
7.3 Data security is of the utmost importance to Us. To protect your personal data, We have implemented appropriate technical and organisational measures designed to safeguard information collected through Our Site and in connection with Our services.
7.4 The measures We take to protect personal data may include:
- 7.4.1 Restricting access to personal data to authorised personnel and service providers who require access for legitimate business purposes;
- 7.4.2 Using secure systems and technologies to protect personal data from unauthorised access, disclosure, alteration or destruction;
- 7.4.3 Monitoring and reviewing Our security practices on a regular basis; and
- 7.4.4 Implementing appropriate physical, electronic and managerial procedures to safeguard personal data.
8. Do We Share Your Data?
8.1 We may share your personal data with other companies within Our group (where applicable), including other hospitality venues operated by Us.
8.2 We may also share your personal data where We are legally required to do so, including in connection with legal proceedings, to comply with legal obligations, or in response to a court order or request from a regulatory or governmental authority.
8.3 We may engage third-party service providers to provide services on Our behalf. These may include payment processing providers, reservation platforms, website hosting, analytics providers, email marketing services, and advertising partners. Where such third parties process personal data on Our behalf, We take reasonable steps to ensure that it is handled securely and in accordance with applicable data protection laws.
8.4 We may compile and analyse anonymised statistics about the use of Our Site, including traffic data, usage patterns, and other aggregated information. This data does not identify any individual and may be shared with third parties such as service providers, business partners, or advisors for operational and analytical purposes.
8.5 We may use third-party service providers located outside the United Kingdom. Where We transfer personal data outside the United Kingdom or the European Economic Area, We will ensure appropriate safeguards are in place in accordance with applicable data protection laws.
8.6 We may also disclose personal data where necessary to establish, exercise or defend legal claims or where such disclosure is otherwise permitted by law.
9. What Happens If Our Business Changes Hands?
9.1 We may, from time to time, expand, reduce, or reorganise Our business. This may include the sale or transfer of all or part of Our business or assets. Where this occurs, any personal data that you have provided, and that is relevant to the part of the business being transferred, may be transferred to the new owner or controlling party. Any such transfer will only take place in accordance with applicable data protection laws, and the receiving party will be permitted to use your personal data only for the purposes for which it was originally collected.
9.2 Where reasonably practicable and required by law, We will inform you in advance of any transfer of your personal data to a new owner or controller. In certain circumstances, you may have rights to request deletion or restriction of your personal data; these rights may be exercised in accordance with applicable data protection laws.
10. How Can You Control Your Data?
10.1 In addition to your rights under the UK GDPR, as set out in Section 4, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We provide controls over Our use of your data for direct marketing purposes, including the ability to opt out of receiving marketing emails from Us. You may do so by clicking the unsubscribe link included in any marketing email, by contacting Us directly, or (where applicable) by selecting your preferences at the point you provide your details.
10.2 You may also wish to register with one or more of the preference services operating in the UK: the Telephone Preference Service (“TPS”), the Corporate Telephone Preference Service (“CTPS”) and the Mailing Preference Service (“MPS”). These services may help to reduce the amount of unsolicited marketing you receive. Please note that they will not prevent you from receiving marketing communications that you have consented to receive.
11. Your Right to Withhold Information
11.1 You may access certain areas of Our Site without providing any personal data. However, to use certain features and functionality of Our Site (such as making a reservation, submitting enquiries, or signing up to marketing communications), you may be required to provide personal data, or such data may be collected automatically when you use the Site.
11.2 You may manage or restrict the use of Cookies at any time. For further information, please see Section 13 and Our Cookie Policy.
12. How Can You Access Your Data?
You have the right to request a copy of any personal data We hold about you. Under the UK GDPR, no fee is usually payable and We will provide the information in response to your request free of charge, unless your request is clearly unfounded, repetitive or excessive.
- For data protection or privacy-related queries, please contact:
Email: [email protected] - For general enquiries, private dining, group reservations, event dining reservations: [email protected]
13. Our Use of Cookies
13.1 Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are placed directly by Us and are used only by Us. We use Cookies to help improve your experience of Our Site and to support the provision and improvement of Our services. We take appropriate steps to ensure that your privacy and personal data are protected and respected at all times.
13.2 Our Site may also use third-party Cookies. Third-party Cookies are placed by websites, services and/or parties other than Us. These Cookies may be used for website analytics, performance monitoring, and to help us understand how visitors use Our Site, as well as to support marketing and advertising where applicable. Non-essential Cookies will only be used with your consent.
13.3 All Cookies used by and on Our Site are used in accordance with applicable UK data protection and privacy laws, including the UK GDPR and the Privacy and Electronic Communications Regulations (PECR).
13.4 Before non-essential Cookies are placed on your device, you will be presented with a cookie consent banner requesting your permission. By consenting, you allow Us to provide you with an improved browsing experience and relevant content. You may refuse or withdraw consent at any time; however, some features of the Site may not function as intended if consent is not given.
13.5 Certain Cookies are strictly necessary for the operation of Our Site. These Cookies are essential to enable core functionality and do not require your consent. You may still block these Cookies through your browser settings, but doing so may affect the functionality and performance of the Site.
13.6 The following first-party Cookies may be placed on your computer or device:
| Name of Cookie | Purpose | Strictly Necessary |
|---|---|---|
| device | To display the correct page layout according to the device being used | Yes |
| reservation_session | To enable and manage table reservations made through Our Site | Yes |
| booking_preferences | To remember information entered during a reservation (such as party size or seating preferences) | Yes |
The following third-party Cookies may be placed on your computer or device when you visit Our Site. These Cookies are only used where you have provided consent via our cookie consent tool (where required).
| Name of the cookie | provider | purpose |
|---|---|---|
| __ar_v4 | Adroll | Used for advertising retargeting and personalised marketing |
| __insp_norec_sess | Inspectlet | Used for session recording and behavioural analytics |
| __insp_nv | Inspectlet | Used for session recording and behavioural analytics |
| __insp_slim | Inspectlet | Used for session recording and behavioural analytics |
| __insp_targlpt | Inspectlet | Used for session recording and behavioural analytics |
| __insp_targlpu | Inspectlet | Used for session recording and behavioural analytics |
| __insp_wid | Inspectlet | Used for session recording and behavioural analytics |
| _gali | Google Analytics (Google LLC) | Used to track interactions with page elements |
| _gat | Google Analytics (Google LLC) | Used to limit request rate and improve performance |
| _ga | Google Analytics (Google LLC) | Used to distinguish users for analytics purposes |
| _gid | Google Analytics (Google LLC) | Used to distinguish users for analytics purposes |
13.8 Our Site uses analytics services provided by Google Analytics (Google LLC). Website analytics refers to a set of tools used to collect and analyse information about how visitors use Our Site. This information helps Us understand website usage patterns and improve Our Site, services, and user experience.
13.9 Analytics Cookies are used to collect information such as pages visited, time spent on the Site, and interactions with content. This information is typically aggregated and does not directly identify individual users.
13.10 You are not required to consent to the use of analytics Cookies; however, where consent is required by law, these Cookies will only be used where you have provided your permission. If you do not consent, your experience of the Site will not be affected, but We may have less information to help improve it.
| Name of Cookie | Type | Provider | Purpose |
|---|---|---|---|
| __ar_v4 | Third Party | Adroll | Used for advertising retargeting and personalised marketing |
| __insp_norec_sess | Third Party | Inspectlet | Used for session tracking and website analytics |
| __insp_nv | Third Party | Inspectlet | Used for session tracking and website analytics |
| __insp_slim | Third Party | Inspectlet | Used for session tracking and website analytics |
| __insp_targlpt | Third Party | Inspectlet | Used for session tracking and website analytics |
| __insp_targlpu | Third Party | Inspectlet | Used for session tracking and website analytics |
| __insp_wid | Third Party | Inspectlet | Used for session tracking and website analytics |
| _gali | Third Party | Google Analytics (Google LLC) | Google Analytics (Google LLC) | Used to distinguish users for analytics purposes |
| _gat | Third Party | Google Analytics (Google LLC) | Used to throttle request rate and manage analytics performance |
| _ga | Third Party | Google Analytics (Google LLC) | Used to distinguish users for analytics purposes |
| _gid | Third Party | Google Analytics (Google LLC) | Used to distinguish users for analytics purposes |
13.11 In addition to the controls provided by Us, you can choose to enable or disable Cookies through your internet browser settings. Most internet browsers allow you to block all Cookies or only third-party Cookies. By default, browsers typically accept Cookies, but this setting can be changed at any time. For further information, please refer to the help menu within your browser or the documentation provided by your device manufacturer.
13.12 You may delete Cookies stored on your device at any time. Please note that doing so may affect the functionality of certain features of Our Site and may result in a less personalised browsing experience.
13.13 We recommend keeping your internet browser and operating system up to date and consulting the guidance provided by your browser provider or device manufacturer if you are unsure how to adjust your privacy settings.
14. Contacting Us
If you have any questions about Our Site or this Privacy Policy, please do not hesitate to contact Us using the details below. Please ensure that your query is clear — particularly if it is a request for information about the data We hold about you, as set out in Section 12.
- By email: [email protected]
- By telephone: 0800 2888 100
- By post: 27 Devonshire Terrace, London W2 3DP
- For general or dining enquiries: [email protected]
14. Changes to our Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes in the law or Our data processing practices. Any updates will be posted on Our Site and will take effect from the date of publication.
We encourage you to review this page periodically to stay informed about how We collect, use and protect your personal data.
